Responsible for all patient care delivery (inpatient and outpatient, all locations) and the University HealthCare Alliance physician network. Delegated full SHC budget responsibility in partnership with CFO.
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Team achieved top decile performance on UHC 24-metric composite quality score.
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Chaired IT Executive Committee. Team completed full Epic EHR and administrative system implementation. Awarded HIMSS Stage 7 designation for EHR adoption (top 1 percent).
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Increased HCAHPS inpatient satisfaction scores from 67 to 78th percentile. Increased outpatient satisfaction scores from 14th to 50th percentile.
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Created and led new budget process, initiated spending cuts, created reserve funds for strategic priorities, and allocated operating and capital contingency. Supported recruitment of 177 physicians.
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Achieved record FY2009 operating EBIDA of $207 M and record FY2010 operating EBIDA $236 M. Improved bond rating to AA.
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Tightened nurse staffing ratios. Favorably renegotiated contracts with Sodexo and Owens and Minor.
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Successfully renegotiated SEIU contract. Oversaw prolonged negotiations with nursing union.
Role
Quality
Fiscal
Physician Network
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Partnered with CEO and school to develop physician network strategy in response to challenging market.