Partners HealthCare, 2004-2008
Process Improvement Leader (Served in other positions concurrently)
Founded in 1994 by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare includes community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities.
Process Improvement Leader (Served in other positions concurrently)
Founded in 1994 by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare includes community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities.
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Partners Role
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Asked by Partners CEO to create and lead Process Improvement for the Partners system.
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Founded and chaired Partners Process Improvement Executive Committee, comprised of all COOs in the Partners system.
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Collaboratively ensured Process Improvement programs were initiated at each Partners entity with sharing of results across entities.
MGH Role
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Led Process Improvement for MGH.
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Recruited and supervised program director.
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Staff trained throughout MGH.
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Dozens of projects completed improving quality, service, and cost.
